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The Good Doctors: a seamless and efficient claims process
with Good Doctors, our dedicated claims support team.
Good Doctors is Onsurity’s in-house claims concierge: a team of qualified doctors who guide your employees through every hospitalisation and insurance claim — from cashless pre-authorisation to final settlement. Included with every Onsurity healthcare membership, it removes claims hassle for HR and gives employees expert support when they need it most.
Expertise meets care with the Good Doctors team by your side
Therefore, we ensure seamless claims processes and fast resolutions to any claims-related issues you may face. We are dedicated to eliminating hassles with your convenience always in mind, be it issues with reimbursements or while raising cashless claims.
Why Good Doctors?
Expertise: Our qualified doctors assist your team throughout the hospitalisation process, offering support at every step.
Efficiency: The team helps expedite the claims process due to their deep understanding of medical claims management systems.
Empathy: Our Good Doctors team understands your situation and ensures a hassle-free process so that you don’t face any added stress.
Key Competencies of Good Doctors:
Proactive Claims Assistance
Raise claim requests through the Onsurity super app, and our Good Doctors will get in touch with you shortly to guide you through the process.
Empathetic Support
Beyond just processing claims, our Good Doctors offer empathetic support to members, fostering trust and enabling easy coordination throughout the journey.
End-to-End Service
From claim initiation to processing, we provide comprehensive support, minimising queries to company HR or SPOCs.
Paperwork Perusal
In case there are any issues related to missing documents, we can promptly help you identify the issues and resolve them as fast as possible.
How Good Doctors help you:
For employers, the Good Doctors at Onsurity brings numerous benefits, including:
Enhanced Employee Satisfaction: By providing access to expert claims support services, employers can enhance the overall satisfaction and well-being of their employees.
Streamlined Processes: With our end-to-end service, employers can reduce the administrative burden associated with managing employee claims, allowing them to focus on core business activities.
For employees, the advantages are equally compelling:
Peace of Mind: Knowing that expert support is readily available in times of need gives our members the necessary respite during times of emergencies allowing them to focus on their recovery without worrying about claims.
Timely Assistance: Our Good Doctors ensure prompt and efficient assistance, ensuring that all our members receive the support they need when they need it most.
What situations can the Good Doctors team help you with?
Good Doctors at Onsurity deliver an all-round claims support service, driven by highly experienced health insurance professionals. Let us consider the following scenarios
- You may wonder if a particular treatment is covered or not.
- You are unsure about which hospital near you is covered under your insurance.
- You are at the hospital and don’t know how to initiate cashless treatment.
- You don’t know which kind of hospital room to opt for.
- You are overwhelmed with the paperwork for a reimbursement claim.
- You are not sure whether to go for cashlesss or reimbursement claim.
- You may not know how to expedite the cashless or reimbursement claims process.
- The plan is new, you don’t have a health card but want to avail cashless treatment.
- The network hospital is trying to upload the documents for a cashless request but is unable to do so and is suggesting you go for reimbursement.
These scenarios may seem tricky, but you need not worry. Please contact Good Doctors at Onsurity, and we will assist you through all these situations.
Our team’s expertise facilitates and guarantees maximum optimisation when it comes to claims processes. We provide assistance before hospitalisation, during hospitalisation and after hospitalisation. While the processes in the claims journey may sound simple, in real-life scenarios, things can get confusing. A subject matter expert to consult as a step-by-step support partner is a great comfort in such situations. That is where we add value.
In case you need help with your claims, you can reach out to our team at gooddoctors@onsurity.com
Onsurity Good Doctors – beyond just claims
It’s not the claim, but the member who needs support. The journey of hospitalisation is emotionally draining. It can have adverse effects on the immunity levels of the person, over and above the physiological strains which in turn affect recovery.
At Onsurity, the entire process is built to ensure reduced queries regarding claims to employers, and end-to-end ease in claims settlements for our members. The kind of experience our team because of their medical background as doctors translates into a deep understanding of the minutest aspects of hospital claims. This is significant in anticipating out-of-pocket expenses, accommodation counselling, and claims settlement.
Hear from some of our satisfied members
Really happy with service provided by Onsurity, Good Doctors. They followed up regressively and was quick and fast for approving Mediclaim amount not only while i was in hospital and post hospitalisation also Mediclaim also was easily approved and i received it in given time. Really appreciate the effort as mostly Mediclaim is required in urgent cases and where person is in that situation where he is suffering and cant do much Onsurity plays very vital part that time. Thanks for serving and hope this remains same for everyone.
20 – 07 – 2023
Abhineet Singh
EDUSPACE TECHNOLOGIES PRIVATE LIMITED
Totally loved the experience with Onsurity, once the claim was raised they were quick to approve within few hours, their doctors were quick to call after they received the info from hospital that patient was discharged, asking about condition of the patient. Ty Onsurity keep up the good work.
09 – 09 – 2023
Pratik Shetty
INFINX SERVICES PRIVATE LIMITED
Kudos to Onsurity team and special mention to Good Doctors team from onsurity for prompt response and updates on status. They help us out till we get approval. Not a single call was required from my side. Everything is well communicated through mail. Best corporate insurance policy is provided by them.
26 – 11 – 2023
Milin M Kavanar
ANANTM TECHNOLOGIES PRIVATE LIMITED
Disclaimer: Good Doctors team provides an assistance service for smooth hospitalisation and settlement of claims, post sale of the product/ service. Please note that this service or offering is not in the nature of any kind of insurance consultancy, claims consultancy, or any other insurance-related services.
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