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Grievance Redressal

Onsurity Term Conditions Help

Find your group administrator:

Open the Onsurity mobile app & navigate to the “Active Plans” section on homepage. Find the group administrator details under “Policy Summary”. Alternatively, contact your account manager for this information.

Onsurity Grievance Redressal Mechanism

At Onsurity, we are committed to ensuring that all grievances are resolved efficiently and to your satisfaction. If you have any concerns or complaints, please follow the steps below:

  1. Filing a Service request/complaint Registration Process:
    • Channels: You can file a complaint through any of the following methods:
      • Email: Send your complaint to escalations@onsurity.com
  2. Acknowledgment
    • We will acknowledge receipt of your complaint within 24 hours.
  3. Grievance Officer Review
    • If you are not satisfied with the resolution provided, you can escalate your complaint to our Grievance Redressal Officer:
      • Grievance Redressal Officer: Dr. Prativa Parikshya
      • Email: grievance@onsurity.com
      • Address: Smartworks, Vaishnavi Tech Park, South Tower, Sy No-16/1, Bellandur Gate, Sarjapur Main Road, Ambalipura, Bangalore, Karnataka-560103
  1. Nodal Officer Review
    • In furtherance of the Consumer Protection Act 2019 and the Consumer Protection (E-Commerce) Rules 2020, the Nodal Officer appointed to ensure compliance with the Act and E-Commerce Rules is:
      • Name: Dr. Hamsavardhini Udayakumar
      • Email: nodal@onsurity.com
      • Address: Smartworks, Vaishnavi Tech Park, South Tower, Sy No-16/1, Bellandur Gate, Sarjapur Main Road, Ambalipura, Bangalore, Karnataka-560103
  2. Resolution
    • We will redress the complaint within 45 days from receipt of escalation.

6. If the issue remains unresolved, you may escalate it to the Insurance Regulatory and Development Authority of India (IRDAI) or the relevant Ombudsman.

Atmanirbhar Suraksha Insurance Private Limited (ASIPL) Grievance Redressal Mechanism

At Atmanirbhar Suraksha Insurance Private Limited (ASIPL), we are committed to ensuring that all grievances are resolved efficiently and to your satisfaction. If you have any concerns or complaints, please follow the steps below:
1. Filing a Service request/complaint Registration Process:

  • Channels: You can file a complaint through any of the following methods:
  • Email: Send your complaint to escalations@onsurity.com
2. Acknowledgment

  • We will acknowledge receipt of your complaint within 24 hours.
3. Grievance Officer Review

  • If you are not satisfied with the resolution provided, you can escalate your complaint to our Grievance Redressal Officer:
    • Grievance Redressal Officer: Dr Avanthi Sattur
    • Email: grievance@onsurity.com
    • Address: Smartworks, Vaishnavi Tech Park, South Tower, Sy No-16/1, Bellandur Gate, Sarjapur Main Road, Ambalipura, Bangalore, Karnataka-560103
4. Nodal Officer Review

  • In furtherance of the Consumer Protection Act 2019 and the Consumer Protection (E-Commerce) Rules 2020, the Nodal Officer appointed to ensure compliance with the Act and E-Commerce Rules is:
    • Name: Dr. Kamal Harmohan Kalita
    • Email: nodal@onsurity.com
    • Address: Smartworks, Vaishnavi Tech Park, South Tower, Sy No-16/1, Bellandur Gate, Sarjapur Main Road, Ambalipura, Bangalore, Karnataka-560103
5. Resolution

  • We will redress the complaint within 45 days from receipt of the escalation.
6. Further Escalation

  • If the issue remains unresolved, you may escalate it to the Insurance Regulatory and Development Authority of India (IRDAI) or the relevant Ombudsman.